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Example indicators to measure campaign reach and digital engagement

IndicatorExamples
Overall reach
  • Number people in the primary audience exposed to the campaign overall, for all channels combined.
  • Number and frequency of television commercials shown during implementation.
  • Number of community-based activities conducted, for e.g., emo-demos, educational events, demonstrations, announcements, community group meetings. [Include information about where – in a specific neighbourhood, city, district].
Reach per channel
  • How many people from the primary audience were exposed to campaign messages from each media channel, for e.g., radio, television, social media.
Effective reach
  • How many people in the primary audience were exposed to at least [how many] channels.
Frequency
  • How many [media – for e.g., television commercials, radio dramas] were played during contracted time.¨
  • How often were people in the primary audience exposed to the messages from each media channel, for e.g., radio, television, social media, community-based activities. 
Sessions held
  • For one-on-one meetings or group activities:
    • How many meetings were held.
    • How many participants attended each session.
Dropout rate
  • For one-on-one meetings or group activities:
    • How many meetings did participants attend.
    • How many participants stopped attending before the scheduled end of the programme.
Website visits
  • Number of unique visitors to the campaign website [consider including per week, month, quarter].
Social media engagements
  • Number of post engagements, for e.g., likes, shares, comments, submissions, hashtag use) on social media [by post].
YouTube, TikTok or other video platform
  • Number of video views [by video].
  • Number of likes, shares or comments on each video and on all campaign videos combined.
SMS/WhatsApp
  • Number of people in the primary audience enrolled the SMS campaign.
  • Number of messages or posts sent to participants during the implementation period.
  • Number of engagements, for e.g., shares, comments, replies for each post and on all posts combined.
Earned media
  • The number of minutes of earned media advocacy programming generated on radio or television.
  • The number of column centimetres of earned media articles in print, social media and other channels.